FAQ.
(Frequently Asked Questions)
Q, Why can’t I view paid articles when I am logged out?
A, The subscription contract is confirmed after you log in, so paid articles can only be viewed while logged in.
Q, When can I cancel my subscription?
A, You can cancel after 12 months for monthly plans and at the expiry of your contract for annual plans. You cannot cancel during the contract period, but will be processed to stop the renewal.
Q, What is the minimum contract period for monthly plans?
A, Monthly plans require a minimum contract period of 12 months. After 12 months, you are free to cancel or change your plan.
Q, Can I change my plan after registering as a member?
A, If you change your plan after registering as a member, the change will take effect when your current contract expires. For example, if you want to change from a monthly plan to an annual plan, the annual plan will be applied at the next renewal timing.
Q, What should I do if an error occurs on the payment screen?
A, For errors related to payment processing, first check your internet connection and try again. If the error persists, please contact our support team. We will provide appropriate support and help you to resolve the issue.
Q, What should I do if I have forgotten my login details?
A, If you have forgotten your login details (email address or password), click on the ‘Forgot your password?’ link on the login page and follow the reset procedure. You will receive an invitation to reset your password to your registered email address.
Q. Can I change my payment method mid-contract?
A. You can change your payment method during the contract period. You can make the change on My Page or in the support team. The new payment method will be applied to your next bill.
Q, Does it take some time for the cancellation procedure to be reflected?
A. The cancellation procedure is handled by the support team after the request is made via the email form. Therefore, it may take a few days to respond. Please allow enough time for the request to be completed before the next billing date.
Q, Will I lose access to the website immediately after the cancellation?
A, After the cancellation is completed, you will not be billed next time, but you will continue to have access to paid content for the duration of your contract. Access to the site will cease after the contract ends.