JAKARTA – King Abdulaziz International Airport in Jeddah has been honored with a significant international distinction, receiving Level 3 accreditation through the Airport Customer Experience Accreditation programme administered by the Airports Council International (ACI).

Global Recognition at International Summit

The prestigious accolade was announced during the Airport Experience Summit 2025 held in Guangzhou, China, highlighting the Saudi airport’s elevated status within the international aviation community. According to reports from the Saudi Press Agency (SPA), this achievement marks a milestone in the facility’s ongoing commitment to excellence.

Comprehensive Approach to Passenger Experience

This global certification acknowledges the airport’s holistic strategy for delivering outstanding service, which incorporates input and collaboration from three key stakeholder groups: staff members, business partners, and travelers themselves. The accreditation validates that the airport’s methodology meets rigorous international benchmarks for creating superior travel experiences.

Performance indicators and standardized criteria confirm that the facility is making confident strides toward establishing itself as a world-class aviation hub, demonstrating measurable progress in service quality and passenger satisfaction.

Leadership Perspective on Achievement

Mazen Johar, Chief Executive of Jeddah Airports Company (JEDCO), highlighted the significance of this recognition in advancing the objectives of Saudi Arabia’s aviation sector. He noted that the accreditation reinforces the airport’s commitment to providing premium services to travelers while strengthening its competitive position among the world’s premier aviation facilities.

Johar commended the dedication and collaborative efforts of the airport’s workforce and partner organizations in securing this distinguished recognition. He emphasized that each successive accomplishment strengthens Jeddah’s identity as an international destination of choice.

Alignment with National Vision

The CEO underscored the airport’s strategic importance as the primary gateway to Islam’s holiest sites—Mecca and Medina—and its role as a vital regional transportation hub. This latest achievement aligns seamlessly with Saudi Vision 2030, the Kingdom’s ambitious blueprint for economic diversification and development.

“Each milestone we reach reinforces our position as a global destination and reflects the Kingdom’s aspirations for a thriving, prosperous future,” Johar stated, connecting the airport’s success to broader national transformation goals.

Significance for Regional Aviation

The Level 3 accreditation positions King Abdulaziz International Airport among an elite group of facilities worldwide that have demonstrated excellence in customer experience management. For Saudi Arabia, this recognition supports the country’s growing ambitions as a major player in global aviation and tourism sectors.

As the Kingdom continues investing in infrastructure and service enhancement, such international endorsements validate the effectiveness of these efforts and signal to global travelers that Saudi airports meet the highest standards of quality and service delivery.

Original Article:

Trade Arabia. (2025, November 24). Jeddah Airport receives Customer Experience Accreditation. Retrieved from https://www.tradearabia.com/News/298333/Jeddah-Airport-receives-Customer-Experience-Accreditation